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General terms of sale are a set of contractual clauses which defines rights and duties between the seller RUEDUCACHEMIRE.COM and CUSTOMERS, which apply during a commercial transaction. It is the famous text that you have to validate by clicking the button " I accept general terms of sale " at the end of your order. We recommend you naturally to read them. We tried to make them clear, readable and precise while being complete. However if you wish further informations or have the slightest doubt as for these, do not hesitate to ask us by telephone or e-mail, we will answer as soon as possible.



The present general terms and conditions of sales are aimed to govern contractual relationships between RUEDUCACHEMIRE.COM, registered to the RCS of Paris under the number 481 169 399 and the customer described underneath as being the person that makes a distant purchase by intermediate of the web site, and accepts the present terms and conditions of Sales.
These general conditions of sales specify in particular the conditions of the order, the payment, the delivery and the possible returns management of the products ordered by customers.
The customer can simply, freely and at any moment refer these Terms and Conditions of Sales in clicking on the “Conditions” link. Thus, each order made by a customer will involve the definite and irrevocable agreement of the customer on the entirety of the terms and conditions of sales present hereinafter.



If the customer is willing to order, he will complete, according to the indications provided on the Website, a form available to the customers where there will be information necessary to the customer’s identification and notably his surname, first name, address, telephone number and address e-mail.
The customer having chosen his products shall confirm definitively his order, and with a recap of the order displayed on the screen, in clicking in order to express his commitment and his acceptation of the terms and conditions of sales.
Each order made on the website will be confirmed to the customer by a email confirmation, or a phone call or by mail.
Before the payment, the order can be cancelled either by the establishment of a new order or by the non-payment of the order amount. After the payment, the order can be cancelled on a simple billing from the customer in the legal revocation period as of the order payment.
The pictures and the description of our products are just used as a guide (in particular the different basis weights of, the prices can change at any time and not any technical mistake and/or typographical could give the right to any complaint from the customer either will incur the company RUEDUCACHEMIRE.COM.
The company RUEDUCACHEMIRE.COM advices to its customers that order on one of its website to keep or print of order’s copy until the reception of the confirmation e-mail from RUEDUCACHEMIRE.COM.


Every purchase made on one of the websites RUEDUCACHEMIRE.COM are only due during the order. Any product cannot be sent to a customer if this one did not pay 100% of the sailing product all taxes included as well as possible of forwarding charges.
So that any contestation on the amounts payed by the customer can occur, RUEDUCACHEMIRE.COM always gives to its customer a confirmation of the order recording.
RUEDUCACHEMIRE.COM keep the right to suspend any order management and any delivery in case of a authorization refusal for a payment by credit card and/or from organisms officially accredited or in case of non-payment and/or fraud and to sue the person(s) concerned.
RUEDUCACHEMIRE.COM reserve the right in particular to refuse to make a delivery or to honor an order that emanates from a customer that did not pay totally or partially a previous order or if a payment litigation is in process.
Any payment delay from an initial payment rejection from a credit/debit card or from another factor will generate an increase of the due amounts with the application of delay penalties equal to the basis bank rate increased by 4 points and enforceable from the day of the delivery and the application of a penalty clause.
RUEDUCACHEMIRE.COM reserve the right to sue every attempt for the use of fraudulent payment and/or to pay for the litigations of fraudulent payment or any attempt of fraudulent payment amicable by means of a customer’s payment of the due amount, adding possible fees.
The accepted payment are the following France: credit/debit card via ID-Tronic, E-credit card, bank check postal check, money order, transfer payment, paypal, cash in delivery (only in Metropolitan France and Corsica) DOM-TOM: Credit card via ID-Tronic, E-credit card, bank check or postal check, transfer payment, money order, PayPal Abroad: Credit card via 3D Secure or Master Secure Code, PayPal, transfer payment, international mandate.


The web sites RUEDUCACHEMIRE.COM present the products that are for selling with the necessary characteristics that permit to respect the article L 111-1 of the Consumption Code, which envisage the possibility for the potential buyer to know before the final order essentials characteristics from products who want to buy.
The documents are associated with the products presented on the websites RUEDUCACHEMIRE.COM (descriptive, technical files, pictures, draws, map, graphics…) are given as a guide and does not incur RUEDUCACHEMIRE.COM as for the respect of the product’s reality, and cannot reappraise the validity of an order or a sale. As for RUEDUCACHEMIRE.COM cannot in any case be responsible for the compensation or the repeal of an order following the impossibility to use the purchased product for a incompatible reason with the component (s) of the product.
The products and the prices presented on the websites RUEDUCACHEMIRE.COM are only valid on the limit of the available stocks and do not give rise to any compensation in case of a rupture or repeal.



The sale price of products are in Euros all taxes included (€ ATI).
The products prices can change at any time. The sale price recouped for the purchase of a product correspond to the one put on line on the moment of the entering up of the order on the website (expect for typographical mistake).
The possible forwarding charges and insurance charges are saddled for the customer and are invoiced in supplement of the sale price of the products.
The customer will always be informed before the definitive entering up of his order about the forwarding charges concerning his order and the payment will be asked to the customer to the total amount of the purchase, integrating the prices of the ordered products and the forwarding charges. Thus, the agreement confirmation for the order payment by the customer involves that this one accepts to pay for the forwarding charges. The forwarding charges cannot account for a valid reason of reconsideration after its definitive entering up.



The products bought on one of the websites RUEDUCACHEMIRE.COM can be delivered in Metropolitan France (for others destinations, contact with our service).
The delivery will be to the address specified by the customer on his customer account. The delivery will be made by La Poste or by a freight operator. It can only take place once the order is valid by the customer and once the payment is made in its wholeness. RUEDUCACHEMIRE.COM reserve the right to ask for documentary evidence in certain case before the mailing of an order (EDF invoice, France Telecom, ID) The bank payment centers concerned will give preliminary their payment agreement. In case of a refusal from the payment center, the order will be automatically cancelled.
In case of the customer absence for the delivery, a calling card will be dropped off in his mail box to invite him to draw his package to La Poste or to the freight operator.
The delivery will be considerate made once the first presentation date of the merchandise countersigned by
The customer must verify the correctness of the delivered products during the delivery before signing the delivery order.
Any anomaly concerning the delivery (damage, missing product in comparison to the delivery order, damaged products, broken products…) has to be written imperatively on the delivery order in the form of « under reserve”, that comes with the customer signature. The customer will have to confirm this anomaly by sending a registered mail in the 2 workdays following the delivery date.
The customer will have to transmit a copy of this mail by fax or by mail to the company RUEDUCACHEMIRE.COM.
The freight address and telephone number will appear on the delivery order.



Unlike a lot of commercial websites, every products presented on the website are in stock. It is a commitment that allows us to bring a bigger trust and satisfaction to our customers day by day. Thus, the lead time is of 48 hours for a delivery in Metropolitan France. You can find the transportation delay details by geographical area on the page delivery and shipping and handling charges.
The lead times will only start on the payment date and/or for the certification of the order’s payment.
In case of force majeure or abnormal events (natural disaster, epidemic diseases, strikes, lock-out, etc…) delaying or forbidding the merchandise delivery, the company RUEDUCACHEMIRE.COM is relieved of any responsibility.
In any case, the delivery in the lead time can only be made if the customer is due with his duty towards the company RUEDUCACHEMIRE.COM.
In case of an impossibility from RUEDUCACHEMIRE.COM to deliver in the indicated delays, the company will offer to the customer a replacement product at an identical price of his purchase or a total refund of his purchase.



For payments by cheque, transfer or money order, this deadline starts upon receipt of the payment.



Standard Delivery Times in working days**  

Cost (ttc)

France Métropolitaine

Colissimo Suivi Signature



France Métropolitaine




DOM sauf Mayotte

Colissimo Express Suivi

1 to 2 days


T.O.M. + Mayotte

Colissimo Express Suivi

3 to 6 days


European Union, Switzerland & Norway

Colissimo Express International

4 to 8 days


Eastern Europe (except EU) and Maghreb

Colissimo Express International

4 to 8 days


Countries of Africa (except Maghreb)

Colissimo Express International

4 to 8 days


USA, Canada, & Middle East

Colissimo Express International

4 to 8 days


**Global deadline starts by processing deadlines of + "delivery time" (which depends of the shipping company).

The processing deadlines of are of maximum 24 hours. To bring you the best service possible for our customers, an email is systematically sent to you as soon as your package is sent by our warehouse.
Our orders are generally leave to the sipping company at J+1 (from the day of your order)

If you choose to come to the showroom yourself to take away your package, thank you for sending an e-mail to: [email protected] We will give you a time slot to come to get your cashmere
in our office. (located to the 20 street of Montmartre in Paris- France / Parking & Subway "Chatelet les Halles", 75001)


The customer will have to express the day of the delivery or no later than the first workday after the delivery at RUEDUCACHEMIRE.COM, any reclamation for a delivery mistake and/or nonconformity of products in kind or in quality in comparison to the information on the delivery order. Any reclamation made beyond this delay will be rejected.
The wording of this reclamation on RUEDUCACHEMIRE.COM will be made by registered mail.
Any reclamation not made in the defined rules above and within the delay given will not be taken into account and will free RUEDUCACHEMIRE.COM of any responsibilities towards its customers.



As of the delivery date of your order, you have a 7-day delay to assert your right for a revocation. However, only the products returned in perfect state and in their original packaging will be refund.
The customer being the only responsible for the package and for its content during the merchandise return, we invite you to take all the necessary dispositions so that you can assure against the risks of losing, stealing or worsening. In order to assure a better package follow-up, you can if you are willing to, ask for a phone number of return to our services.
The products return has to be made under a package assured to the invoice value, in the case of an consignment without insurance, RUEDUCACHEMIRE.COM will not be responsible for the loss or robbery during the transportation.
The products custom-tailored will not be taken back or changed. On trade, the cost of return and forwarding are the responsibility of the customer.




RUECACHEMIRE.COM Company will keep the merchandise property until their full payment from the customer. The transfer of merchandise products to the customer is made when the customer fully paid for his products. Yet, during the period between the delivery to the property transfer, the risks of loss, robber or destruction are in charge of the customer.
The failure by the customer of its payment obligations, for any reason, give to RUECACHEMIRE.COM Company the right to require the immediate return of the delivered merchandise at the expense and risk of the customer.



A detailed invoice will be sending with your package. VAT amount gives the possibility to the companies and professionals to retrieve in the conditions of the Code of Taxes.



Previous general terms of sale above are governed by the French law. Any contesting concerning these general terms of sale will be subjected to the only Commercial Court of PARIS in FRANCE -EUROPE.


- CNIL -

This website is registered to the CNIL under number of declaration 1072126. You can verify this information by connecting to the site to . RUEDUCACHEMIRE.COM proceeds to the sending of newsletter to its subscribers to share with them good deals , arrival of new collections, special promotions, free sendings etc. If you wish to be a member of our newsletter subscribers, a tab " Sign up for our newsletter " is available upper right of the website.
However  if you wish later to interrupt the reception of our newsletter (one newsletter per week max), you can follow this link : >> UNREGISTRATION

According to laws of data protection act of 6/1/1978 (art 27), you have a right of access and rectification to the data concerning you. Fo it, please write us to this address : [email protected]


20 Rue Montmartre
75001 PARIS

Phone : +33142338322
Fax : 0955990069

Email : [email protected]

SIRET : 481 169 399 00021
R.C.S. : 481 169 399
A.P.E. : 514C
TVA : FR90481169399

In charge of publication : Jerome FANOUILLERE
Web hosting : NBS